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Terms of service

Draft — these texts are being reviewed by a lawyer before launch.

Last updated: [date]

1. About these terms

These terms are an agreement between FTech IT Consulting Sdn Bhd ([SSM no.], [address]) ("FTech", "we") and the business that opens an OutletBooking account ("you"). By creating an account or paying for a plan you agree to them. If you sign up on behalf of a company, you confirm you are allowed to bind it.

2. The service

OutletBooking lets you publish a booking page, take bookings and payments from your customers, and manage your schedule, staff and customers in the OutletBooking app. We may improve or change features over time. If we remove a feature you pay for, we will tell you at least [30] days before.

3. Your account

  • Give accurate details and keep them up to date.
  • Keep your password safe. You are responsible for what happens in your account, including actions by staff you invite.
  • You decide what your staff can see and do. Remove staff who should no longer have access.
  • You must be at least 18 and running a lawful business in Malaysia.

4. Free trial

New businesses get a 7-day free trial with all features. No payment details are needed. When the trial ends without a paid plan, your booking page is paused and the app becomes view-only. Your data is kept (see section 11) and everything switches back on when you pay. We may extend a trial at our discretion, for example for pilot businesses.

5. Plans and payment

  • Plans, prices and limits are shown on our website and in the app. Prices are in Malaysian Ringgit. [Prices include / exclude SST — confirm with accountant.]
  • Plans are paid in advance, per [month], on our website through ToyyibPay (FPX / DuitNow).
  • Renewal [decide]: [Option A — manual: we remind you before your plan ends; if you don't pay, your booking page is paused after a [3]-day grace period.] [Option B — automatic: your plan renews and is charged automatically until you cancel.]
  • If you go over your plan's resource limit, extra resources are charged at the price shown, or you can move to a bigger plan.
  • We may change prices with at least [30] days' notice. A new price applies from your next renewal, never to a period you have already paid for.
  • Refunds follow our Refund Policy.

6. Payments from your customers

  • You connect your own ToyyibPay account. Customer payments go directly to that account; FTech never receives or holds your customers' money.
  • Your agreement with ToyyibPay (including its fees, payouts and chargebacks) is between you and ToyyibPay.
  • Refunds to your customers are your responsibility. OutletBooking can record a refund, but you pay it outside the app.
  • You must keep your ToyyibPay key secret. We store it encrypted and use it only to create bills and check payment status for your bookings.

7. Your responsibilities to your customers

  • You set your own prices, deposits, cancellation rules and booking questions, and you must honour the bookings you accept.
  • You are the data user for your customers' personal data under the PDPA. You must have a lawful reason to collect it, ask only what you need, and handle requests from your customers about their data. We process it on your behalf, as described in our Privacy Notice.
  • WhatsApp messages you send from the app are sent by you, from your phone.
  • You must not use OutletBooking to send spam or unwanted marketing.

8. Acceptable use

You must not:

  • use the service for anything illegal, fraudulent, harmful or misleading, or to offer illegal goods or services;
  • upload content that infringes others' rights or is offensive;
  • try to access other businesses' data, break our security, overload the service or reverse-engineer it;
  • resell or share access to the service without our written agreement.

We may suspend your booking page or account if you break these rules, after giving notice where reasonable.

9. Availability and support

We aim to keep the service available at all times but don't guarantee it will be uninterrupted or error-free. Planned maintenance will be announced in advance where possible. Support is available by WhatsApp and email during [Mon–Fri, 9 AM–6 PM, except public holidays].

10. Your data

  • You own your business data and your customers' data. You give us permission to store and process it only to provide the service.
  • You can export your bookings and customers [from the app / by asking us].
  • We back up data daily, but you should keep your own copy of anything critical.

11. Ending your account

  • You can stop paying at any time; your plan runs to the end of the period you paid for.
  • You can ask us to close your account. We will delete or anonymise your data within [90] days, except records we must keep by law.
  • If your trial or plan has ended and you don't pay, we keep your data for [12 months] and may then delete it after giving you at least [30] days' notice by email.
  • We may end these terms if you seriously break them, or with [60] days' notice if we stop the service, in which case we refund any unused prepaid period.

12. Liability

  • Nothing in these terms limits liability that cannot be limited under Malaysian law.
  • We are not responsible for losses caused by ToyyibPay, banks, telecommunications, WhatsApp or other services we don't control, or by your own settings or staff.
  • We are not liable for indirect losses such as lost profits, lost bookings or lost data beyond our last backup.
  • Our total liability to you in any 12 months is limited to the plan fees you paid us in those 12 months.

13. Intellectual property

OutletBooking, its software and design belong to FTech. You may use them only as part of the service. Your logo, content and data remain yours; you allow us to display them on your booking page.

14. Changes to these terms

We may update these terms. For significant changes we will give at least [30] days' notice by email or in the app. If you keep using the service after that, the new terms apply.

15. Governing law

These terms are governed by the laws of Malaysia. Disputes are subject to the courts of [Kuala Lumpur / Selangor]. We will first try to resolve any complaint informally — contact us at [support@outletbooking.my].

Booking page terms (for customers)

Short text shown on every booking page footer and before paying (C3, C5, C6b).

  • Your booking is with [Business name], not with OutletBooking. Prices, deposits, cancellations and refunds are set and handled by the business.
  • Payments go directly to the business through ToyyibPay.
  • Your name, mobile number and answers are shared with the business to manage your booking. See the [Privacy Notice].
  • OutletBooking is provided by FTech IT Consulting Sdn Bhd.