Last updated: [date]
1. What this policy covers
This policy covers plan fees that businesses pay FTech IT Consulting Sdn Bhd for OutletBooking.
It does not cover payments customers make to a business for a booking. Those go directly to the business's own ToyyibPay account; the business sets and handles its own cancellation and refund rules. Customers should contact the business.
2. Free trial
The 7-day free trial costs nothing, so there is nothing to refund. You are never charged automatically at the end of the trial.
3. Plan fees
- Plans are paid in advance. We don't give refunds for unused days in a period you have paid for, including if you stop using the service part-way through.
- If you stop paying, your plan simply runs until the end of the period you have paid for.
- First payment guarantee [suggested]: if you are not happy within [7] days of your first paid plan, ask us and we will refund that first payment in full.
4. When we always refund
We refund in full when:
- you were charged twice for the same period;
- money left your account but the payment failed or was not applied to your plan, and we can't apply it;
- we close the service or end your account without you being at fault — we refund the unused part of the period you paid for.
5. Changing plans
- Upgrade: [you pay the difference for the rest of the current period / the new price applies from your next payment] — [decide].
- Downgrade: the lower price applies from your next payment. No partial refund for the current period.
6. How to ask for a refund
Contact us within [30] days of the payment at [billing@outletbooking.my] or WhatsApp [+60 …] with:
- your business name and registered email;
- the receipt number (for example OB-2026-000123) or ToyyibPay reference;
- the reason.
We reply within [3] working days. Approved refunds are paid by bank transfer to the business's bank account within [14] working days. We can't refund to a different person or company.
7. Payment not completed
If ToyyibPay shows "payment not completed" but money left your bank account, don't pay again. Usually your bank returns it automatically; if it doesn't, contact us with the ToyyibPay reference and we will check with ToyyibPay.
8. Contact
FTech IT Consulting Sdn Bhd · [address] · [billing@outletbooking.my]